Version: April 2025
This privacy policy applies to all services, products, coaching programs, and webshop purchases of Robin Alicia.
1. Who are we?
Robin Alicia is responsible for processing personal data as outlined in this privacy policy.
Website: www.robinalicia.com
Email: connect@robinalicia.com
2. What personal data do we process?
We process your personal data because you use our services or because you have provided it to us directly. This includes, but is not limited to:
3. Special and/or sensitive personal data
During coaching sessions, sensitive topics may be discussed, such as sexual orientation, relationships, or mental health. This information is not stored digitally unless you provide explicit written consent. Everything shared during coaching remains strictly confidential.
4. Why do we process personal data?
We process your data for the following purposes:
5. Sharing personal data with third parties
We never sell your data to third parties. Data is only shared with third parties when necessary for executing the agreement (e.g., accounting or delivery services), and always under a data processing agreement.
6. How long do we keep personal data?
We do not store your data longer than necessary.
7. Cookies and website behavior
Our website only uses functional cookies and analytical cookies that do not infringe on your privacy. When visiting our site, you will receive a cookie notice and choice.
8. Access, modification, or deletion of your data
You have the right to access, correct, or delete your personal data. You may also object to its processing or withdraw your consent. To do so, send an email to connect@robinalicia.com with your request. We will respond within 14 days.
9. Protection of personal data
We take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unlawful changes. These include:
10. Complaints
Do you have a complaint about how we handle your data? Please contact us directly.
11. Contact Information
Robin Alicia
Email: connect@robinalicia.com
Website: www.robinalicia.com
This privacy policy applies to all services, products, coaching programs, and webshop purchases of Robin Alicia.
1. Who are we?
Robin Alicia is responsible for processing personal data as outlined in this privacy policy.
Website: www.robinalicia.com
Email: connect@robinalicia.com
2. What personal data do we process?
We process your personal data because you use our services or because you have provided it to us directly. This includes, but is not limited to:
- First and last name
- Address details (for physical delivery)
- Phone number
- Email address
- Payment information
- IP address
- Information about your activity on our website
- Sensitive data shared during coaching (only when relevant and with explicit consent)
3. Special and/or sensitive personal data
During coaching sessions, sensitive topics may be discussed, such as sexual orientation, relationships, or mental health. This information is not stored digitally unless you provide explicit written consent. Everything shared during coaching remains strictly confidential.
4. Why do we process personal data?
We process your data for the following purposes:
- To process your payment
- To contact you by phone or email if necessary for our service
- To deliver products ordered via the webshop
- To schedule and conduct coaching sessions
- To send newsletters (only if you have subscribed)
- For customer satisfaction surveys or service improvement (optional)
- To comply with legal obligations (e.g., tax records)
5. Sharing personal data with third parties
We never sell your data to third parties. Data is only shared with third parties when necessary for executing the agreement (e.g., accounting or delivery services), and always under a data processing agreement.
6. How long do we keep personal data?
We do not store your data longer than necessary.
- Coaching or client records: up to 2 years after the last contact (unless legally required to keep them longer)
- Invoices and payment data: 7 years (as required by tax laws)
- Newsletter data: until you unsubscribe
7. Cookies and website behavior
Our website only uses functional cookies and analytical cookies that do not infringe on your privacy. When visiting our site, you will receive a cookie notice and choice.
8. Access, modification, or deletion of your data
You have the right to access, correct, or delete your personal data. You may also object to its processing or withdraw your consent. To do so, send an email to connect@robinalicia.com with your request. We will respond within 14 days.
9. Protection of personal data
We take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unlawful changes. These include:
- Secure (SSL) connection on the website
- Strong password management
- Limited access to sensitive data
10. Complaints
Do you have a complaint about how we handle your data? Please contact us directly.
11. Contact Information
Robin Alicia
Email: connect@robinalicia.com
Website: www.robinalicia.com